感謝您光顧 [BLOOM MARS]。由於鮮花與植物屬於易腐敗商品，我們的退換貨政策如下：

1. 鮮花、永生花與植物（易腐與客製化商品）

• 取消訂單： 如需取消訂單，請於送花/取花前8小時聯絡我們。若訂單已進入製作或配送階段，恕無法取消或退款。
• 品質問題與破損： 鮮花乃天然產品，姿態與顏色可能略有差異。若您收到的花卉有嚴重損壞、品質瑕疵或送錯商品，請於收到貨品後1小時內拍照並聯絡我們。
• 處理方式： 經確認屬於品質問題後，我們將樂意為您安排免費補送、部分退款或更換等值商品。逾時通報恕不受理，敬請諒解。

2. 非生鮮商品（如花瓶、園藝工具、乾花裝飾等）

• 顧客可在收到商品後7天內申請退換貨。
• 退回的商品必須保持全新未拆封、未使用狀態，並保留原始包裝。
• 除商品瑕疵外，退換貨所產生的運費需由顧客自行承擔。

3. 無法退換貨之情況

• 因收件人資料填寫錯誤、無法聯絡收件人或無人收貨而導致配送延誤/失敗。
• 顧客個人主觀喜好（如：「款式不如預期」、「不喜歡花朵天然瑕疵」等）。
• 未於指定時間內聯絡客服並提供照片證明。

4. 退款流程

• 一旦退款申請獲批，退款將於5個工作天內 原路退回至您的付款帳戶。具體到賬時間視乎您的發卡銀行或支付平台而定。

聯絡我們

如有任何退款或訂單查詢，請隨時聯絡我們：

• WhatsApp / 電話：+852 54141490
• 電郵:marsbloom@outlook.com
• 服務時間：星期一至日 9:00 - 18:00]

 

Thank you for shopping with [BLOOM MARS]. As fresh flowers and plants are perishable goods, our return and exchange policy is set out below:

1. Fresh Flowers, Preserved Flowers & Plants (Perishable and Customised Products)

Order Cancellation: Should you wish to cancel your order, please contact us at least 8 hours before flower delivery or collection. If the order has entered production or delivery stage, cancellation or refund will not be available.

Quality Issues & Damages: Flowers are natural products, so slight variations in shape and colour may occur. If the flowers you receive suffer severe damage, quality defects or wrong item delivery, please take photos and contact us within 1 hour upon receipt.

Resolution: Once the quality issue is verified, we are pleased to arrange free re-delivery, partial refund or exchange for goods of equivalent value. Claims notified after the time limit will not be accepted, thank you for your understanding.

2. Non-perishable Goods (e.g. vases, gardening tools, dried flower decorations)

Customers may apply for returns or exchanges within 7 days after receiving the goods. Returned items must be brand new, unopened and unused, with original packaging intact. Except for defective products, all shipping fees incurred from returns and exchanges shall be borne by the customer.

3. Circumstances Where Returns & Exchanges Are Not Accepted

• Delivery delay or failure caused by incorrect recipient information, inability to contact the recipient or no one available to receive the parcel.
• Personal subjective preference (e.g. “design not as expected”, “dislike natural imperfections of flowers”, etc.).
• Failure to contact customer service and provide photographic evidence within the specified time frame.

4. Refund Procedure

Once your refund application is approved, the refund will be credited back to your original payment account within 5 working days. The actual arrival time depends on your card issuing bank or payment platform.

Contact Us

For any refund enquiries or order questions, please feel free to reach us: WhatsApp / Phone: +852 54141490 Email: marsbloom@outlook.com Service Hours: Monday to Sunday 09:00 – 18:00